My first hour labor charge was more than the 2ed and 3rd hour rate, why?

Some company's first hour charges cover the travel time to your home. This applies to "in the city" calls only. Out of town charges are both ways to and from the city. In most cases this ends up to be one hour travel. Other plumbers bill by the flat rate pricing system. Ask them which method they use when booking the call.

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My plumber had rubber gloves on the whole time he worked in my home, what's he scared of?

Some quality plumbers wear rubber gloves to help keep our hands clean. If they have to move about the home, they can take them off to help keep the "dirty prints" off the walls and doors. There are also issues with the materials plumbers are forced to handle. Some of which are very toxic to humans

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Do I have to pay the plumber before he has completed the job?

In most cases no, you wont have to pay until the job is complete. However, if the job is large, there may be progress payments required. Ask the plumber if you have concerns of this nature. Most plumbers charge COD unless prior billing arrangements are made.

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Do plumbers have any special training?

Yes. anyone who works on your plumbing, drainage and gas appliances must be an apprentice or journeyman plumber. Businesses in Calgary must comply with city licenses requirements.

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Are the parts plumbers sell out of the van the same price as the hardware stores?

No. When stocking parts needed for repairs in your home, we encounter cost. Cost from the type of vehicle we have to use to carry all the weight, cost to hold onto the repair parts until they sell, cost to track the inventory and restock as needed. Our "discount" that you would expect we get as a company is often not enough to cover these cost. In fact, quite often, you can buy plumbing parts in the hardware stores cheaper than our plumbing wholesalers are selling to us for. A big advantage when buying from us is we include a warranty on the parts should they be defective for up to one year. So in short, you can expect to pay more for the same part you can get in the hardware store, however, you can also expect benefits from us you do not get in hardware stores.

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Will plumbers install the parts if I was to supply them?

Yes and no. We retain the right not to install anything that isn't plumber approved.  If the quality is inferior to what we feel comfortable with, we will recommend that you get a better product, or use one of our fine products. If you run out to get the parts while we are in the home, we still charge for the labor to be there. We do not warranty anything we don't sell. So if its defective, you are still on the hook for the labor to remove the part and replace it with one that works.                                                                                                                                 Back to Top

Is there a law that a plumbing company must follow when pricing parts that they sell?